C-Tecnics privacy notice
Registered name: C-Tecnics Limited
We are the controller of your personal data. For more information on controllers and their responsibilities please see our guidance on data protection principles, definitions, and key terms.
This privacy notice tells you what to expect us to do with your personal information.
Contact details
- Business Registration Number – SC303904
- Address – 266 Auchmill Road, Bucksburn, Aberdeen, Scotland, AB21 9NB, GB
- Telephone– 01224 608000
- Email – marketing@c-tecnics.com
- Website – https://c-tecnics.com/
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
- Names and contact details
- Website user information (including user journeys and cookie tracking)
We collect or use the following information for service updates or marketing purposes:
- Names and contact details
- Marketing preferences
- Purchase or viewing history
- Website user journey information
Information submitted through website enquiry or contact forms may be processed and stored within our customer communication and email marketing systems where lawful to do so, including for responding to enquiries and providing relevant product or service communications.
We collect or use the following personal information for dealing with queries, complaints or claims:
- Names and contact details
- Customer, enquiry, or quotation records
- Purchase or service history
Lawful bases and data protection rights
Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.
Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:
- Your right of access – You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.
- Your right to rectification- You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.
- Your right to erasure- You have the right to ask us to delete your personal information. Read more about the right to erasure.
- Your right to restriction of processing- You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.
- Your right to object to processing- You have the right to object to the processing of your personal data. Read more about the right to object to processing.
- Your right to data portability- You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.
- Your right to withdraw consent– When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.
If you make a request, we must respond to you without undue delay and in any event within one month.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
Our lawful bases for the collection and use of your data
Our lawful bases for collecting or using personal information to provide services and goods are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- Our legitimate interests include – operating and improving our business, responding to enquiries, maintaining customer relationships, administering quotations and orders, maintaining operational records, ensuring network and information security, and improving our products and services.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
- Consent – we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- Our legitimate interests include – providing relevant information about our products, services, technical developments, company updates, and industry activities to existing customers and business contacts where lawful to do so.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Our lawful bases for collecting or using personal information for dealing with queries, complaints or claims are:
- Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.
- Legal obligation – we have to collect or use your information so we can comply with the law. All of your data protection rights may apply, except the right to erasure, the right to object and the right to data portability.
- Legitimate interests – we’re collecting or using your information because it benefits you, our organisation or someone else, without causing an undue risk of harm to anyone. All of your data protection rights may apply, except the right to portability.
- Our legitimate interests include – responding to enquiries, resolving complaints, maintaining operational and support records, protecting our legal rights, and ensuring the effective operation of our business.
For more information on our use of legitimate interests as a lawful basis you can contact us using the contact details set out above.
Where we get personal information from
- Directly from you
- Publicly available sources
- Suppliers and service providers
- Third parties (May include):
- Distributors
- Partner companies
- Referrals
- Customers introducing contacts
- Exhibition organisers
- Shared project contacts
Cookies and website analytics
Our website uses cookies and similar technologies to support website functionality, improve user experience, analyse website traffic, and help protect against spam or malicious activity. This may include the use of analytics, website forms, customer communication, email marketing, and security technologies provided by trusted third-party service providers.
How long we keep information
We retain personal data only for as long as necessary to fulfil the purpose for which it was collected, including for legal, accounting, tax, warranty, operational support, and reporting requirements.
Customer enquiry records, quotations, order history, and related communications may also be retained for reasonable operational, technical support, product history, and business continuity purposes where necessary.
Where personal data is no longer required, we will securely delete or anonymise it in accordance with applicable data protection laws.
Who we share information with
Others we may share personal information with:
- Professional or legal advisors
- Relevant regulatory authorities
- Organisations we’re legally obliged to share personal information with
- Suppliers and service providers
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.
If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.
The ICO’s address:
Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline number: 0303 123 1113
Website: https://www.ico.org.uk/make-a-complaint